Return & Refund

We want you to feel confident in your purchase. If something isn’t right, contact us within 30 days of delivery and we’ll do our best to help.

Return Eligibility

• Return request submitted within 30 days of delivery.
• Product unused, not installed or charged, and in original condition.
• Original packaging, accessories, manuals, and hardware included.
• A Return Merchandise Authorization (RMA) number issued by our team.
• Lithium batteries shipped by ground with terminals protected.

Items Not Eligible for Return

• Batteries that have been installed, charged, or discharged, unless defective, for safety and hazardous-materials reasons.
• Products that have been used, altered, or damaged after delivery (other than transit damage covered below).
• Custom or final-sale items.
• Returns sent without an RMA number or outside the 30-day return window.

Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. Please keep all packaging until the issue is resolved. We’ll arrange a replacement or refund, including return shipping for approved claims.

How to Start a Return

1. Email nanli@heyfuturepower.com with your order number, the item(s) you wish to return, and the reason for the return.
2. We’ll reply within 1 business day with an RMA number and return instructions.
3. Ship the item within 7 days of receiving your RMA, using a trackable carrier. Lithium batteries must ship by ground.
4. We’ll inspect your return within 3 business days of receipt.

Please note: Do not ship a return to our business address without an RMA. We’ll provide the correct return address and shipping instructions with your authorization.

Refunds

• Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank may take additional time to post the credit.
• Original shipping charges are refunded only when the return is due to our error or a defective product.
• Return shipping is paid by the customer unless the item is defective or incorrect.

Exchanges

The fastest way to exchange an item is to return it for a refund and place a new order. If you prefer a direct exchange, contact us and we’ll confirm availability.

Cancellations and Address Changes

Contact us as soon as possible. We can only change or cancel an order before it ships. Once your order has shipped, please use the return process above.

Questions?

Email nanli@heyfuturepower.com and we’ll be happy to help.